Business Details
50+ Years
experience
Emergency
services
Total Office Solutions Experts Since 1957
At CEI, we have dedicated ourselves to providing comprehensive Total Office Solutions since 1957. As a locally owned and operated business based in Raleigh, North Carolina, our reputation has been built on a foundation of exceptional customer service, technical expertise, and an unwavering commitment to client satisfaction. With decades of combined experience in both office equipment and IT services, our team delivers reliable copier systems, printers, and innovative digital solutions tailored to meet the evolving needs of businesses across the Triangle area.We invest heavily in ongoing training for our technicians to ensure first-call fixes, rapid response times, and continuous support for your critical operations. Our mission remains simple yet powerful: create right-fit connectivity solutions that allow you to focus on growing your business while we handle the technology that keeps you running seamlessly.
Services
Managed IT Solutions
Cloud Server Solutions
Network Security
Printer Fleet Management
Document Management
Copier Leasing
Production Printing
Wide-Format Printers
Envelope Printers
Offline Finishing Solutions
Details
- Year established: 1957
Highlights and features
- We've delivered office technology solutions since 1957 with local expertise
- Our technicians have 13+ years average experience with 85% first-call fix rate
- We provide 24/7 IT support and emergency response services
- We guarantee 2.5-hour technician response times in the Triangle area
- We maintain strategic partnerships with leading technology providers
What people say
First class experience
Highly recommended services
Extremely impressed with efficiency
Quick response times
20+ years of reliable service
Services
Managed IT Solutions
Our managed IT services provide continuous monitoring, proactive maintenance, and rapid response for business-critical systems. With 24/7 availability and multi-tiered support options, we ensure your network remains secure and operational. Our specialists handle everything from cybersecurity to disaster recovery, allowing you to focus on core business operations while we maintain your digital infrastructure.
Office Equipment Sales
We offer top-brand multifunction printers, copiers, and production printing equipment tailored to business needs. From compact desktop solutions to high-volume industrial presses, our inventory includes Konica Minolta, Ricoh, and Kyocera products. Our experts help select optimal equipment and provide seamless installation, maintenance, and upgrade services for complete printing solutions.
Document Management
Transform your document workflow with our advanced document management solutions. We implement systems for searchable PDFs, optical character recognition, and cloud sharing that streamline information access. These solutions reduce physical storage needs while improving security and compliance for modern office environments.
Network Security
Our comprehensive network security solutions protect against threats while maintaining operational efficiency. Implementing customizable security platforms, antivirus management, and real-time monitoring, we defend against intrusions while supporting modern workplace functions. Our response teams handle incidents immediately to minimize business disruption and data loss.
Production Printing
High-volume production printing solutions enable efficient in-house marketing material creation. Our digital presses handle up to 146 pages per minute with advanced finishing options. Designed for commercial environments, these systems increase productivity while reducing outsourcing costs through automated workflows and versatile substrate handling capabilities.
People
Jeff Bertram
President
With over 40 years in office technology, Jeff leads CEI's strategic direction while maintaining focus on client relationships and community involvement.
Jeremey Whitaker
VP of Sales
Driving sales strategy across the Triangle, Jeremey connects businesses with tailored technology solutions that optimize their operations and growth potential.
Tom Snow
Managed Print Advisor
As government sector specialist, Tom delivers customized printing solutions that combine technical excellence with exceptional client service for public institutions.
Dave Vass
Director of Service
Managing our technical teams, Dave ensures rapid response times and technical excellence across all service operations for both equipment and IT systems.
Yolanda Hawkins
Account Manager
With 15+ years of experience, Yolanda provides personalized support to clients, maintaining CEI's reputation for exceptional service through consistent communication and problem resolution.
Questions
What Total Office Solutions do you offer?
We provide printers, copiers, document management systems, and comprehensive IT services including security, cloud solutions, and network management.
Do you support businesses across North Carolina?
We serve the entire Triangle area from Raleigh to Chapel Hill, providing on-site support within 2.5 hours for urgent needs.
How quickly can you service equipment?
Our average technician response time is 2.5 hours with 85% of issues resolved on the first service call.
Can you help modernize our office technology?
Yes, we consult on optimizing workflows, integrating new technologies, and implementing solutions that improve efficiency and productivity.
Do you offer equipment financing options?
We provide flexible leasing programs, cost-per-copy contracts, and purchase options to suit different business needs.
How do you ensure IT security?
Our layered security approach combines monitoring, threat detection, immediate response protocols, and employee training for comprehensive protection.
