Get Noticed with The Embroidery Factory, LLC!
The Embroidery Factory, LLC is a family-owned and operated business that has been serving the community for over 30 years. With a strong presence in Southern Maryland, we have built a reputation for providing high-quality embroidery and screen printing services. Our team of experts takes pride in ensuring that every order is completed to the highest standard, exceeding our customers' expectations.
Our Services
At The Embroidery Factory, LLC, we offer a wide range of services to cater to various needs. Our embroidery services include custom personal, individual, family reunion, government, corporate, churches, company, school, and safety workwear embroidery. Our screen printing services include custom designed t-shirts, sweatshirts, polo shirts, leather vests, gifts, work apparel, hats, blankets, towels, bags, handkerchiefs, robes, shorts, jackets, and tablecloths. We also provide vinyl lettering and patches.
Our Expertise
We are specialized in serving teams, leagues, organizations, and sports enthusiasts. Our range of products includes apparel for baseball, basketball, field hockey, football, boxing, lacrosse, soccer, softball, swimming, dance, cheerleading, sorority, fraternity, and motorcycle clubs. We partner with leading brands such as Devon & Jones, Jerzees, Gildan, Hanes, Dickies, Champion, Adidas, Columbia, Flexfit, Yupoong, Fruit of the Loom, Bella, Next Level, Carhart, Ashworth, Port Authority, Nike, and Ultra Club, among many others.
Our Facilities
All of our setup, design, embroidery, and screen printing processes are done in-house at our facility in Waldorf, Maryland. We are equipped with the latest top-of-the-line equipment, ensuring accuracy and professionalism in our work. Our team can handle small orders of 12 pieces or larger orders of 6,000 pieces or more.
Our Policies
We offer flexible payment options, including checks and credit cards. Our policy is to provide a paper proof of the logo before production, if requested. We have a full payment policy, where payment is due at the time of ordering. We also have a digitizing fee for all embroidery logos. In cases where art conversion is required, an art charge will apply. Our team is committed to delivering high-quality services, and we strive to meet the needs of our customers.
Frequently Asked Questions
If you have any questions, please feel free to contact us. We have provided some frequently asked questions and answers to assist you in planning your project.
Customer Service Issues
Several reviewers mentioned issues with customer service, including rudeness and unresponsiveness. Latise Teasley had a particularly negative experience, stating that the customer service was "horrible" and that the representative she spoke with was "rude and agitated" when answering questions about customized work. This experience led her to redirect her business to another establishment.
Quality and Craftsmanship
On the other hand, multiple reviewers praised the quality and craftsmanship of the work provided by The Embroidery Factory. Edward Hynes and Alphonso Booker specifically highlighted the attention to detail and exceptional quality of the work. Katina McCluney and Mike Monroe also praised the staff's professionalism and attention to detail.
Positive Reviews
Several reviewers praised the staff's friendly and accommodating nature, with Tony Lee and Alex Golonovskiy mentioning that the staff was "very attentive" and "professional". Mike Monroe and Francis Dacanay specifically praised individual staff members, with Monroe highlighting Tina's exceptional customer service and Dacanay complimenting the entire staff.
Negative Reviews
One reviewer, Latise Teasley, had a very negative experience with the customer service.
