Business Details
21 Years
experience
Emergency
services
Your Trusted Printing Solutions Partner in Laurel, MD
Production Print Solutions has been a leader in the production print industry for over two decades, dedicated to delivering cutting-edge solutions tailored to client needs. As the largest independent service organization in the US, we partner with industry giants like Kyocera, Canon, HP, and Xerox to provide multiplatform equipment and nationwide support. Our merger with SumnerOne in February 2024 expanded our resources, enabling us to offer enhanced services backed by 50+ site stocking locations and two national warehouses. With nearly 100 field engineers across 30+ markets, we specialize in minimizing downtime through 24/7 support, preventive maintenance, and rapid response times, achieving 95%+ uptime for clients in the Print-for-Pay and Direct Mail sectors.Our team of factory-trained professionals delivers comprehensive solutions, from workflow analysis and site audits to hardware installation and software training, ensuring seamless integration with client operations. We prioritize customer-centric service agreements, maintaining a focus on first-time fixes and personalized support, as evidenced by testimonials highlighting our reliability and dedication. Headquartered in Laurel, MD, our commitment to innovation and industry-leading partnerships solidifies our position as a trusted partner for production printing needs.
Services
Toner Sales
Equipment Sales
Nationwide Service
24/7 Support
Preventive Maintenance
Details
- Year established: 2005
Highlights and features
- We offer 24/7 nationwide support with rapid response times and 95%+ uptime.
- Our team includes factory-trained engineers with 20+ years of industry experience.
- We provide tailored service agreements with preventive maintenance and workflow analysis.
- Our nationwide network includes 50+ site stocking locations and two national warehouses.
- We partner with industry leaders like Kyocera, Canon, HP, and Xerox for cutting-edge solutions.
What people say
24/7 personalized support
Rapid response times
Reliable service team
Nationwide coverage
Tailored solutions
Services
Toner Sales
PPS offers a comprehensive range of toner products, including OEM and compatible options for major brands like Canon, Konica Minolta, and Nipson. Our inventory ensures cost-effective solutions for high-volume printing needs. With toner contracts available, clients can lock in competitive pricing while maintaining operational efficiency through reliable supply chains.
Equipment Sales
We provide certified used and new production print equipment from industry leaders, including Kyocera, Konica Minolta, and Xerox. Our offerings include digital presses, inkjet printers, and finishing equipment tailored to high-volume production environments. Each sale includes installation support and integration planning to optimize client workflows.
Nationwide Service
Our 100+ field engineers deliver nationwide maintenance and repair services across 30+ markets. Specializing in production-class equipment, we offer 24/7 dispatch with average response times under two hours. Preventive maintenance programs ensure maximum uptime for critical print operations.
24/7 Support
Critical production environments require uninterrupted operation. Our round-the-clock support includes live call center assistance, remote diagnostics, and on-site emergency repairs. With 95%+ uptime achieved through rapid first-time fixes, we minimize operational disruptions for clients.
Preventive Maintenance
Proactive equipment care programs include regular inspections, component replacements, and workflow optimizations. Our engineers use advanced diagnostics to identify potential issues before they impact production. This approach maintains equipment performance while extending asset lifespan for long-term cost savings.
People
Brian DeFazio
President
With over two decades of leadership in production printing, Brian DeFazio drives PPS's customer-centric approach. He oversees strategic partnerships and service innovation, ensuring alignment with industry trends while maintaining operational excellence across national operations.
Edmund Sumner
Managing Director
Edmund Sumner brings extensive experience in scaling service organizations. As Managing Director, he focuses on integrating SumnerOne's resources with PPS's capabilities to enhance nationwide support networks and expand technical expertise for production printing solutions.
Liz Sumner
Managing Director
Liz Sumner co-leads strategic direction for SumnerOne | PPS. Her leadership emphasizes service excellence and long-term client relationships, leveraging multi-generational industry knowledge to maintain the merged entity's market leadership position.
Mark Phillips
Chief Commercial Officer
Mark Phillips oversees commercial strategy and market expansion. With deep industry connections, he develops partnerships with manufacturers like Kyocera and Canon while driving growth initiatives for PPS's equipment sales and service divisions.
George Ulmer
Vice President
George Ulmer manages service delivery operations, ensuring technical excellence across PPS's field engineering teams. His focus on first-time fixes and preventive maintenance programs contributes to the company's 95%+ uptime guarantee for production equipment.
Questions
What printing services does PPS specialize in?
PPS specializes in production print solutions for high-volume environments, including digital presses, inkjet printers, and finishing equipment. We serve the Print-for-Pay and Direct Mail industries with nationwide support.
Do you offer 24/7 emergency service?
Yes, our 24/7 support includes live call center assistance, remote diagnostics, and on-site emergency repairs with average response times under two hours.
What equipment brands do you support?
We support major brands including Kyocera, Canon, HP, Xerox, Konica Minolta, and Nipson through certified technicians and comprehensive service agreements.
Do you sell used printing equipment?
Yes, we offer certified used equipment from manufacturers and financial institutions, including models like the Konica Minolta KM6100 and Kyocera TASKalfa Pro series.
How do you ensure minimal downtime?
Our preventive maintenance programs, 95%+ uptime guarantee, and rapid first-time fixes minimize operational disruptions through proactive equipment care and spare parts availability.
What toner options are available?
PPS provides OEM and compatible toner options for Canon, Konica Minolta, and Nipson equipment, with contracts available to lock in competitive pricing.
