Business Details
50+ Years
experience
Emergency
services
Award-Winning Managed Print Solutions in Clarklake
Established in 1969, American Office Solutions has built a Culture of Care rooted in client-focused service. Beginning as a typewriter repair provider, we transitioned to copiers and printers in 1985 while maintaining our commitment to personalized support. Our consultative approach ensures tailored solutions for businesses of all sizes, reflecting our deep understanding of print environments. Recognized as a Pros Elite certified company and Kyocera Premier Dealer, we deliver unmatched response times, technical expertise, and ethical service. With decades of experience serving Michigan, we combine industry-leading certifications like Pros Elite and Kyocera partnerships with hands-on client relationships.Our team prioritizes proactive problem-solving, evidenced by a 98% client retention rate and industry awards. We measure success through metrics validated by third-party certifications, ensuring transparency and accountability. Continuous improvement drives our operations, from remote diagnostics with Kyocera Fleet Services to eco-friendly toner recycling programs. Client testimonials highlight exceptional service consistency, with technicians providing same-day support and equipment training. This legacy of excellence positions us as Michigan's trusted resource for managed print solutions since 1969.
Services
Managed Print Services
Copier Sales
Printer Leasing
Toner Recycling
Remote Monitoring
Document Workflow Analysis
Equipment Installation
Web Design Services
On-site Training
Details
- Year established: 1969
Highlights and features
- We offer 55+ years of managed print expertise with Michigan businesses.
- Our Pros Elite certification guarantees industry-leading service standards.
- We guarantee service response times under 4 hours for critical issues.
- Our free toner recycling program reduces environmental impact with 100% repurposing.
- We provide personalized user training at no additional cost throughout agreements.
Associations and certifications
- Pros Elite
- Kyocera Premier Dealer
What people say
Real person quickly
Extremely helpful technician
Cleaner than he found
Top priority service
Smooth delivery process
Services
Managed Print Services
Our Managed Print Services optimize document workflows through remote monitoring, automatic supply replenishment, and preventive maintenance. We analyze existing print environments to reduce costs and improve efficiency. Clients benefit from real-time usage tracking and customized reporting that enhances decision-making.
Copier Leasing
We offer flexible leasing options for Kyocera, Lexmark, and Sharp copiers with included maintenance and toner replacement. Our leasing packages eliminate upfront costs while ensuring access to the latest technology. Clients receive comprehensive support from installation through equipment lifecycle management.
Toner Recycling
Our toner recycling program provides free shipping kits for Kyocera, Lexmark, and Sharp consumables. All collected materials are 100% repurposed into new products. Businesses receive pre-paid packaging and scheduled pickups to simplify eco-friendly disposal.
Remote Monitoring
Kyocera Fleet Services enables proactive maintenance through real-time device tracking and automated supply orders. Our team remotely diagnoses issues before they cause downtime. This cloud-based solution improves operational efficiency and reduces service response times.
On-site Training
We provide customized training for new equipment installations at no additional cost. Sessions cover basic operations, advanced features, and troubleshooting techniques. Ongoing support includes online resources and refresher courses to maintain optimal equipment utilization.
People
Ted McEldowney
Founder
Established Central Typewriter in 1969, laying the foundation for American Office Solutions' Culture of Care. Transitioned the company to copier services in 1985 while maintaining core values of exceptional client support.
Tylar Salter
Client Success Specialist
Recognized for exceptional customer service with personalized printer installations. Provides on-site demonstrations, equipment training, and follow-up support. Praised for technical knowledge and professional demeanor during client interactions.
Barry
IT Support Technician
Specializes in connecting networked devices to printers. Known for quick problem resolution and friendly support during remote assistance sessions. Responds promptly to technical inquiries with practical solutions.
Questions
What copier brands do you service?
We specialize in Kyocera products and support Lexmark, Sharp, HP, Brother, and Samsung devices. Our technicians maintain expertise across major laser and inkjet printer brands.
Do you offer managed print service agreements?
Yes, our MPS agreements include maintenance, supplies, toner replacement, and remote monitoring. Contracts ensure consistent service with guaranteed response times and unlimited technician support.
How quickly do service requests get addressed?
Our average response time is 2.8 hours, with guaranteed service within 4 hours. Clients receive email notifications when technicians are dispatched and after service completion.
Can I lease office equipment?
We provide flexible leasing options for copiers and printers with terms matching business needs. Leasing includes installation, maintenance, and technology upgrade pathways at competitive rates.
Do you help with toner recycling?
Yes, we offer free recycling programs for Kyocera, Lexmark, and Sharp toner cartridges. We provide prepaid shipping materials and coordinate pickups for hassle-free eco-friendly disposal.
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