"Doing Whatever it Takes" to Meet and Exceed Customer Expectations
Our Company Profile
At USA Datafax, we pride ourselves on being a family-owned and operated business with a rich history of providing top-notch products and services to our customers. Founded in 1985 by Elizabeth and Gerald Ezelle, we have grown from a small service provider for fax machines to a leading provider of digital copiers, multifunction printers, and scanners.
Our Mission
Our mission is simple: to provide quality products and services along with innovative solutions to our customers with a personable, consultative touch. We believe that our customers are the key to our success, and we strive to build long-lasting relationships with each and every one of them.
Our Services
At USA Datafax, we offer a wide range of services to cater to our clients' needs. These services include:
Copier Leasing & Flexible Financing: We offer flexible financing options to help you acquire the copier that meets your specific needs.
Copier & Printer Repair: Our team of expert technicians is available to repair your copier or printer quickly and efficiently.
Copier Rentals: We offer copier rentals for short-term or long-term periods, making it easy for you to meet your printing needs.
IT/Networking Managed Print Services: Our IT experts can help you streamline your print and document management processes, improving efficiency and reducing costs.
Information Management: We can help you identify and integrate remaining analog processes into digital workflows, making it easier to track costs and make informed decisions.
Print Audit: Our experts will analyze your print and document management processes to identify areas for improvement and provide recommendations for reducing costs and increasing efficiency.
Papercut Print Management Software: We offer a range of Papercut print management software solutions to help you streamline your print and document management processes.
Client Support
At USA Datafax, we understand the importance of exceptional customer support. That's why we offer a range of support options, including hourly on-site services, remote support, and telephone support. We also offer discounted time blocks and annual maintenance agreements to suit your specific needs.
Our Experience
With over 35 years of experience in the industry, we have built a reputation for providing top-quality products and services to our customers. We have won multiple Vendor Performance Awards from AT&T (formerly SBC) and have been recognized as a certified WMBE (Women and Minority Business Enterprise).
Our Expertise
At USA Datafax, we are experts in the copier and printer industry. We have partnered with some of the world's leading manufacturers, including Canon, Kyocera, Brother, HP, and Samsung. Our team of knowledgeable sales representatives and technicians is always available to help you find the right solution for your specific needs.
Get in Touch
If you're looking for a reliable partner to help you simplify your office technology needs, look no further than USA Datafax. Contact us today to learn more about our products and services.
Overall Experience
The reviewers have had extremely positive experiences with USA Datafax, citing excellent customer service, prompt and reliable technicians, and high-quality products.
Customer Service
The customer service team at USA Datafax is consistently praised for being friendly, helpful, and professional. Reviewers mention that their requests are addressed promptly, and the team goes the extra mile to ensure customer satisfaction.
Technicians and Installers
The technicians and installers at USA Datafax are described as knowledgeable, efficient, and reliable. They resolve issues quickly and are always pleasant to work with.
Products and Supplies
Reviewers are highly satisfied with the products and supplies provided by USA Datafax, including toner and office equipment. They appreciate the quick shipping and competitive pricing.
Long-Term Relationships
Several reviewers have been customers of USA Datafax for many years, with some mentioning relationships spanning over 5 or 10 years. This speaks to the company's ability to build and maintain strong relationships with its customers.
