Promoting Your Brand, One Product at a Time.
At Emerald Print, we take pride in being a locally owned and operated print, apparel, and promotional products distributor. Our team is dedicated to providing exceptional customer service, ensuring that our clients receive the highest quality products and services that meet their unique needs. With over 35 years of combined experience, our team has built a reputation for delivering unparalleled service, creativity, and results.
Our Team
Our team consists of dedicated professionals who are passionate about delivering exceptional customer service. Meet our team:
- Greg Fichtner, Owner, brings 35 years of experience in the print industry and has co-founded Emerald Print.
- Keith Beach, Sales, has spent 30 years in the print industry and has a strong background in sales and business development.
- Cathy Fichtner, Sales, has a strong background in sales and marketing, with experience at Eastman Kodak Company.
- Christine Legg, Account Manager, has 14 years of experience in the print industry and is also a freelance graphic designer.
- Deb Wait, Account Manager, has over 35 years of customer service experience in direct mail and print on demand.
- Lisa Sanderson, Accountant, has been with Emerald Print for many years and has held accounting positions with various Rochester companies.
Our History
Emerald Print was founded in 2003 by friends Tim Magee and Greg Fichtner. Over the years, we have grown and evolved, expanding our services to include branded apparel, promotional products, and more. We have been recognized as a Rochester Top 100 company twice and have achieved a customer retention rate of 98%.
Services
At Emerald Print, we offer a wide range of services, including:
- Printing Services: Marketing materials, signs, banners, labels, decals, business forms, stationery, and custom solutions.
- Warehousing & Distribution: Warehousing, distribution, kitting, and online solutions for pick-and-pack inventory.
- Design Services: Design, editing, and rebranding services for logos, branding, and marketing materials.
About Our Services
Whether you need help with marketing materials, branded apparel, or promotional products, we have a team of experts who can help you achieve your goals. Our printing services include a wide range of options, from simple postcards to complete marketing campaigns. We also offer custom solutions for designing and distributing your marketing materials.
Get in Touch
At Emerald Print, we believe in building strong relationships with our clients. If you need help with your print, apparel, or promotional products, please don't hesitate to contact us. Our team is here to help you achieve your goals.
Excellent Customer Service and Quality
Our review summary begins with a plethora of 5-star reviews praising Emerald Print Management for their exceptional customer service and high-quality products. Here, we'll break down the common themes and experiences across these positive reviews.
Product Quality and Customization
One common thread is the excellence of the products themselves. Reviewers have mentioned that the labels, apparel, and other items they've ordered have been exactly what they asked for and of high quality. Additionally, several reviewers have specifically mentioned the excellent product customization options available, allowing them to achieve a tailored look for their specific needs.
Customer Service and Communication
Another key aspect that has been consistently praised is the outstanding customer service received from Emerald Print Management's staff. Reviewers have highlighted the friendly and professional demeanor of individuals such as Cathy, Deanna, Keith, and Jo Root. These representatives have been commended for their prompt responses, helpfulness, and ability to make customers feel valued and prioritized.
Timeliness and Reliability
Reviewers have also noted the swift delivery of orders and the reliability of Emerald Print Management. Many have experienced rapid turnaround times, with some even receiving their orders at a lower price than anticipated.
Recommendations and Loyalty
Lastly, reviewers have expressed their loyalty to Emerald Print Management and have openly recommended the company to others. This is a testament to the exceptional experience they've had, and it's clear that Emerald Print has built a reputation for delivering high-quality products and services.
