Business Details
23 Years
experience
Your Trusted Printing & Promotional Products Partner in Rochester, NY
Emerald Print Management stands as a locally owned and operated full-service print, apparel, and promotional products distributor serving Rochester, NY, and beyond. Since our founding in 2003, we have leveraged over two decades of industry expertise to deliver end-to-end solutions, from concept and design to production and global distribution. Our commitment to personalized customer service distinguishes us in a competitive landscape, ensuring that every clients vision is executed flawlessly on the first attempt. With a team of seasoned professionals, including co-founder Greg Fichtner, who brings 35 years of print industry experience, we combine deep technical knowledge with a client-centric approach that has sustained a 98% customer retention rate.Our capabilities span printing, branded apparel, promotional products, warehousing, and customized online storefronts, supporting both local and international clients. Recognized as a Rochester Top 100 Company twice, we prioritize innovation, reliability, and ethical business practices to meet evolving client needs. Our 20-year journey reflects a dedication to quality, adaptability, and community engagement, making us a trusted partner for businesses seeking scalable, tailored solutions.
Services
Printing Services
Promotional Products
Branded Apparel
Warehousing & Distribution
Storefront Solutions
Details
- Year established: 2003
Highlights and features
- We offer full-service printing solutions from concept to nationwide distribution.
- Our team includes experts with 35 years of print industry experience.
- We provide customized online storefronts for seamless order management.
- We maintain a 98% customer retention rate through consistent quality.
- We support international distribution with tailored logistics solutions.
Services
Printing Services
We provide comprehensive printing services, including marketing materials, signage, labels, business forms, and stationery. Our solutions cater to complex campaigns, offering custom layouts, multi-location distribution, and creative design support. With advanced capabilities for both local and national clients, we ensure precision and consistency across all printed collateral.
Promotional Products
Custom-branded promotional products enhance brand visibility. We offer thousands of items, from pens and mugs to specialized goods, all imprinted with your logo or message. Our team assists in selecting products aligned with your marketing goals, ensuring high-quality, memorable giveaways for any occasion.
Branded Apparel
We create branded apparel using screen printing, embroidery, and sublimation techniques. Our offerings include uniforms, team wear, and merchandise tailored to your brands needs. With expertise in large-scale orders and personalized options, we deliver durable, high-quality apparel for businesses and organizations.
Warehousing & Distribution
Our warehousing and distribution services include storage, pick-and-pack solutions, and international shipping. We manage inventory efficiently, offering kitting and online inventory systems to streamline order fulfillment. Clients benefit from reliable logistics tailored to their operational scale and delivery requirements.
Storefront Solutions
We design customized online storefronts for managing branded products and apparel orders. These platforms support perpetual or temporary sales, with features like brand compliance tools, summary billing, and global shipping options. Ideal for corporate programs, sports teams, and educational institutions seeking simplified procurement.
People
Greg Fichtner
Owner
Co-founder with 35 years of print industry experience, Greg leads Emerald Print Management, focusing on quality, growth, and client satisfaction since 2003.
Keith Beach
Sales
Keith brings over 30 years of print and sales experience, having worked alongside Greg for decades to drive business development and client relationships.
Cathy Fichtner
Sales
Cathy specializes in commercial print and promotional product sales, leveraging her background in marketing and sales from Eastman Kodak Company.
Christine Legg
Senior Account Manager/Graphic Designer
Christine combines 15 years of print industry expertise with freelance design skills, ensuring client projects meet both aesthetic and functional standards.
Deb Wait
Account Manager
Deb offers over 35 years of customer service experience in print and direct mail, supporting clients with personalized account management solutions.
Questions
What services does Emerald Print Management offer?
We provide printing, promotional products, branded apparel, warehousing, and customized online storefronts with global distribution capabilities.
Do you handle international distribution?
Yes, we have extensive experience distributing materials internationally, including pick-and-pack solutions and inventory management.
How can promotional products benefit my business?
Custom-branded products increase visibility and recall. We offer thousands of items, from everyday essentials to unique promotional goods.
Can you create customized online storefronts?
We develop tailored storefronts for year-round or event-based ordering, ensuring brand consistency and flexible distribution.
What decoration methods are available for apparel?
We offer embroidery, screen printing, heat transfer, dye sublimation, and direct-to-garment methods for custom-branded apparel.
How long have you been in business?
Founded in 2003, we celebrated 20 years in business in 2023, serving clients with a 98% retention rate.
