Transforming Your Logo into a Masterpiece!
At Black Duck, we pride ourselves on being a leading provider of embroidery, screenprinting, custom art design, banners, and signs, as well as promotional products. With over two decades of combined industry experience, our talented team is dedicated to delivering the highest quality products and unparalleled customer service.
Our Services
Embroidery Services: Our embroidery crew is renowned for their expertise and attention to detail. With years of experience, they transform your artwork into durable, dimensional, and brilliant embroidery. We utilize the latest embroidery machines and technology to ensure exceptional results.
Screen Printing Services: Our screen printing team is the most experienced in the Southwest, with over 25 years of combined experience. We work with four automatic and three manual presses to produce high-quality prints with precision and accuracy.
Custom Art & Design: Our art department is comprised of talented designers who can create custom artwork for apparel, promotional products, and signage. Our team utilizes the latest graphics programs and software to deliver high-impact designs.
Promotional Products: We understand the importance of finding the right promotional products for your unique needs. Our staff will help you find the perfect products, ensure that your image is optimized for the item, and deliver them on time.
Our Capabilities
With over 60 years of combined industry experience, our staff has the expertise and knowledge to execute even the most complex projects with ease. We have a state-of-the-art show room, complete finishing capabilities, and in-house digitizing, ensuring that we can handle any project, no matter the size.
Why Choose Us
At Black Duck, we pride ourselves on our:
- Experience: Our staff has an average of 22 years of industry-related experience.
- Quality: We utilize the latest technology and equipment to ensure exceptional results.
- Passion: Our passion for producing high-quality garments on time and on budget drives our commitment to excellence.
- Personal Touch: We take the time to understand our clients' needs and provide personalized service to meet their unique requirements.
Get in Touch
Learn more about how we can help you bring your vision to life. Contact us today and let us help you achieve your goals.
Poor Customer Service and Quality
The reviews highlight numerous complaints about poor customer service and low quality products. Some customers express frustration with the online-only approach, where they have to handle everything on their own without personal assistance. Others report receiving low-quality products, with no recourse for replacements or corrections. One reviewer even mentioned a mistake in the spelling of a city name on their shirts, which was not addressed by the company.
Exceptional Quality and Customer Service
On the other hand, most reviews praise the company's exceptional quality and customer service. Customers rave about the quick and professional turnaround times, beautiful product outcomes, and friendly staff. Many reviewers credit specific employees, such as Jerry and Erich, for their excellent service and attention to detail. Some customers mention being impressed with the company's ability to complete orders quickly and efficiently, with great communication throughout the process.
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