Business Details
40 Years
experience
Emergency
services
Your Trusted Office Technology Partner in Tacoma, WA
Founded in 1986 by Mark and Gregg Petrie, Copiers Northwest has established itself as the Pacific Northwest's premier provider of office technology solutions. Our philosophy prioritizes service and support over hardware, ensuring businesses maintain operational efficiency through reliable equipment and tailored software systems. With over 200 employees and 13 regional offices, we represent multiple world-class manufacturers to deliver customized printers, multifunction devices, and production print systems.Our expertise extends to sustainability initiatives, including paperless solutions and partnerships for environmental impact reduction. We emphasize long-term customer relationships through programs like DocuStudy, which analyzes business workflows to optimize document management. Our 3+ decades of industry leadership reflect a commitment to innovation, technical excellence, and community-focused customer service.
Services
Printers
Copiers
Software Solutions
Onsite Print Center Management
Facilities Management
Rentals
Production Printing
Printer Care Plus+
PrintSmart Program
DocuStudy
Details
- Year established: 1986
Highlights and features
- We offer 38 years of specialized expertise in office technology solutions.
- Our team provides 24/7 emergency service response for critical operations.
- We represent multiple manufacturers to ensure optimal equipment customization.
- Our sustainability programs include paperless solutions and recycling initiatives.
- We guarantee same-day emergency service response in most areas.
Services
Printer Care Plus+
Our Printer Care Plus+ program provides comprehensive maintenance, OEM toner supply, and same-day emergency repairs for copiers and printers. This service covers labor, parts, and consumables for fleets of five or more devices, featuring automated toner shipments and HP/Canon/Lexmark/Sharp compatibility. Businesses benefit from reduced IT workload and guaranteed service response times.
PrintSmart Program
The PrintSmart Program offers cost-per-print billing models with all-inclusive document management services. We handle preventive maintenance, toner replenishment, and service requirements while consolidating billing for multiple devices. This solution reduces operational costs by eliminating manual supply management and providing centralized print environment control through advanced tracking software.
DocuStudy Analysis
Our complimentary DocuStudy service analyzes organizational document workflows to identify efficiency improvements. The assessment covers equipment usage patterns, security requirements, and user needs to create customized print infrastructure solutions. This data-driven approach ensures optimized technology deployment aligned with specific business processes and industry requirements.
Facilities Management
We provide complete facilities management solutions that include all hardware, supplies, and personnel for document production. This service handles print operations outsourcing, allowing businesses to focus on core activities while we maintain equipment performance and supply logistics. Our turnkey solution covers everything from printer fleets to mailroom operations across multiple locations.
Production Printing
Our production printing services support high-volume document needs with advanced digital presses and workflow software. The solution includes make-ready preparation, automated job routing, and cross-platform output management for commercial print applications. Businesses benefit from scalable capacity and integration with enterprise content management systems for large-format and transactional printing requirements.
People
Mark Petrie
CEO
Co-founder and CEO since 1986, Mark Petrie has grown Copiers Northwest to a $50M+ revenue business with strategic focus on operational excellence and long-term manufacturer partnerships. He cultivates a culture of sustainable growth and employee development.
Gregg Petrie
President
As President and co-founder, Gregg Petrie drives sales strategy and brand development. With 38 years of industry experience, he established Copiers Northwest's reputation for customer-centric solutions while maintaining a balanced approach to business and family values.
John Hines
CFO
John Hines, CFO for 35 years, oversees financial operations and strategic planning. His leadership guided Copiers Northwest's growth from $3M to $50M revenue. A CPA and Navy veteran, he emphasizes team development and industry engagement through board memberships and peer groups.
Brad Mofield
VP of Services
Vice President of Services since 1989, Brad Mofield leads with 33 years of technical expertise. He developed innovative technician programs and maintains a 23-year average service team tenure. A Navy veteran, he balances strict performance standards with motivational incentives for exceptional customer service.
Jeff Rathbun
Production Print Group Manager
With 28 years of experience, Jeff Rathbun manages production print solutions. He specializes in high-speed digital printing systems and consults businesses on productivity optimization. His hands-on approach includes direct client communication and solution implementation for complex print environments.
Questions
What office technology solutions do you specialize in?
We specialize in printers, copiers, multifunction devices, document management software, production printing systems, and managed print services tailored to business needs.
Do you offer equipment financing options?
Yes, we offer flexible financing including cost-per-copy plans, customized leases, equipment rentals, and our FlexPlan program for technology upgrades.
How do you support sustainability efforts?
We provide paperless solutions, recycled toner cartridges, equipment recycling programs, and partnerships that plant trees to offset paper consumption environmentally.
What service areas do you cover?
We serve businesses throughout Washington, Oregon, and Idaho with 13 regional offices in cities including Tacoma, Portland, Spokane, and Seattle.
Is emergency repair service available?
Yes, our Printer Care Plus+ program guarantees same-day emergency service response for critical printing operations in most areas.
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