Transforming your logo into a work of long-lasting wearable art
Our Story
Custom Imprints is a family-owned and operated business that has been serving the Frederick community for over two decades. Founded by Jean-Louis Lepage and Marsha Young, our story began in the late 1990s. Jean-Louis, a French-born entrepreneur, had a passion for cooking and met Marsha, a food service professional, through a mutual acquaintance. The idea of starting an embroidery business caught Jean-Louis' attention, and he met Marsha, who shared his vision.
Our Business
At Custom Imprints, we specialize in a wide range of products, including corporate apparel, sports uniforms, signs, banners, and advertising specialties. We pride ourselves on providing exceptional customer service, ensuring that every order is completed promptly and accurately. Our knowledgeable and friendly staff are always available to guide you through the ordering process, from selecting the right material to designing your logo.
Our Products
Our extensive product range includes:
- Corporate Products: From business shirts to jackets, we offer a wide selection of corporate apparel to suit your company's needs.
- Sports Uniforms and Spiritwear: Whether you're a small team or a large league, we'll help you design and produce high-quality uniforms and spiritwear.
- Signs and Banners: Our expert team will help you create eye-catching signs and banners for your business or event.
- Advertising Specialties: We offer a wide range of promotional items, from pens and mugs to custom-printed tote bags and reusable water bottles.
Our Community Involvement
As a proud member of the Frederick community, we're committed to giving back to our community. Jean-Louis and Marsha are actively involved in various non-profit organizations, including Blessings in a Backpack, the Carroll Creek Rotary Club, and the Way Station's Turkey Trot. We believe in supporting local businesses and causes that make a positive impact on our community.
Our Promise
At Custom Imprints, we're dedicated to providing exceptional service, quality products, and competitive pricing. Our experienced staff will work closely with you to ensure that your needs are met, from design to delivery. We're committed to building long-term relationships with our customers, and we look forward to serving you.
Overall Experience
Reviewers from various businesses and individuals have shared their outstanding experiences with Custom Imprints, a Frederick-based company that excels in embroidery, silkscreen customization, and printing services. Consistently, they praise the team's professionalism, quality work, and exceptional customer service.
Communication and Customer Service
Reviewers highlight the excellent communication and customer service they received from the Custom Imprints team. Fernanda, in particular, is mentioned as a main contact and is praised for her responsiveness and friendly demeanor. Several reviewers also mention the helpfulness of the staff, particularly Luna, in providing guidance and assistance throughout the project.
Products and Quality
Reviewers highly commend the quality of products they received from Custom Imprints. The company's products, including hats, shirts, jackets, and masks, are described as excellent, with precise embroidery and printing. Reviewers also praise the prompt and courteous service, with some mentioning that they received their orders earlier than expected.
Team Effort
The reviewers emphasize the importance of the entire Custom Imprints team, not just Fernanda or other specific staff members. They mention the continued support they receive from the team, even for special requests, and highlight the company's ability to handle large and small orders with equal efficiency.
Service and Pricing
Reviewers appreciate the reasonable rates and excellent service offered by Custom Imprints. Several mention that the company is a reliable choice for their future projects, and one reviewer even mentions that the pricing was "unreal" for the quality received.
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