Business Details
Your Trusted Partner for Customer Engagement Solutions
At InfoSend Northeast, we specialize in delivering comprehensive customer engagement solutions tailored to meet the evolving needs of businesses across diverse industries. With a legacy of innovation and a client-centric approach, we combine cutting-edge technology with personalized service to streamline billing, payments, and communications for our clients. Our team leverages over 27 years of collective experience through our sister company, InfoSend, Inc., ensuring our clients benefit from proven expertise and scalable solutions. As a woman-owned, privately held limited liability corporation, we prioritize data security and compliance, holding certifications in HIPAA, SOC, and PCI standards.Our nationwide production facilities in California, Texas, Illinois, Florida, and Massachusetts enable us to deliver fast, reliable services while maintaining disaster recovery capabilities. By integrating multi-channel communication platforms, we empower clients to reach their customers through print, web, mobile, IVR, and online banking channels, ensuring seamless interactions and operational efficiency.
Services
Electronic Billing
Data Processing
Print & Mail
Multi-Channel Engagement
Software Integration
Document Design
Online Proofing
Payment Collection
Reporting
Mailing Services
Highlights and features
- We offer 27 years of industry experience through our sister company, InfoSend, Inc.
- We are HIPAA, SOC, and PCI certified for data security compliance.
- We utilize a SaaS platform for scalable, integrated customer engagement solutions.
- Our nationwide facilities ensure fast service delivery and disaster recovery capabilities.
- We provide multi-channel customer engagement on a single, customizable platform.
Associations and certifications
- HIPAA
- SOC
- PCI
Services
Electronic Billing
Our electronic billing platform allows customers to receive and pay bills through web, mobile, SMS, or IVR channels. Paperless notifications ensure secure delivery of exact document replicas via email or portals. Mobile-compatible design eliminates app downloads, enhancing convenience.
Data Processing
We handle data import, document composition, and output generation for print or digital channels. Secure data transfer via encrypted FTP or web portals ensures compliance with HIPAA, SOC, and PCI standards. Customizable workflows support paper suppression and targeted messaging.
Print & Mail
High-speed printing and USPS-compliant presorting reduce postage costs by leveraging IMB workflows. Facilities in five states enable rapid delivery and disaster recovery. Services include statement printing, address reporting, and dynamic customer messaging for marketing inserts.
Multi-Channel Engagement
Our platform supports seamless customer interactions across print, web, SMS, IVR, and online banking. Tailored messaging and automated reminders enhance engagement. API access allows third-party vendors to integrate documents into client systems for unified experiences.
Software Integration
Our single platform manages multi-channel communications, from data processing to delivery. Features include online proofing, job tracking, and detailed reporting. Secure archiving and API integrations enable document retrieval and third-party display, ensuring operational efficiency.
Questions
What industries does InfoSend Northeast serve?
We serve insurance, healthcare, utilities, tax, courts, parking, financial institutions, and B2B organizations with tailored customer engagement solutions.
Are your services HIPAA compliant?
Yes, we are HIPAA, SOC, and PCI certified, ensuring secure handling of sensitive data across all our platforms.
How do you handle nationwide mail distribution?
Our facilities in CA, TX, IL, FL, and MA enable strategic delivery and disaster recovery, ensuring fast turnaround times for critical documents.
Can customers pay bills through multiple channels?
Yes, we support web, telephone, SMS, CSR, in-person EMV, and bank payments, with automated reconciliation across all methods.
Do you offer custom document design services?
Yes, our design team consults on document appearance and composition for both printed and paperless bills to enhance brand identity.
Is your platform compatible with existing systems?
Our SaaS-based platform integrates seamlessly with existing systems and offers API access for third-party vendors to pull documents for display.
